Director of Interpreting

POSITION: Director of Interpreting
DEPARTMENT: Interpreting Department
ACCOUNTABILITY: Deputy Director
JOB STATUS: Full Time
CLASSIFICATION: Exempt
SALARY: $63,000 – $70,000

GENERAL DESCRIPTION:

Plans, directs, and coordinates Interpreting Department operations and activities to accomplish prescribed goals and objectives. The Director of Interpreting is expected to exercise independent, professional judgment in the course of carrying out overall responsibilities.

ESSENTIAL JOB FUNCTIONS:

  • Supervises department staff; assigns and coordinates staff responsibilities; monitors and evaluates staff performance
  • Develops and implements annual staffing plans to meet department and service needs
  • Recruits, orients and trains staff as appropriate to maximize departmental performance and staff development
  • Provides departmental leadership to maximize performance and professional development among interpreters and other departmental staff
  • Observes interpreters at assignments; provides training, direction, coaching and feedback to interpreters and other staff
  • Prepares and maintains all required records, documents and reports related to Interpreting Department operations and activities, including budgets, service reports and other information as needed or requested
  • Approves time sheets, service records and other documents necessary for payment to staff and interpreters
  • Reviews client/consumer evaluations and follow-up. Promptly resolves any service quality issues that may arise
  • Negotiates rates, terms, and condition of contracts for communication services; present such contracts to Executive Director for approval prior to execution
  • Develops and implements marketing strategies to generate business and new contracts
  • Compiles, reviews and evaluates monthly departmental results and statistics
  • Advocates for clients as needed or appropriate on issues of interpreter services or communication access
  • Provides and/or coordinates interpreting services for DCS staff during in-house meetings and other events
  • Fulfills outside interpreting requests on an as-needed basis, including after-hours and weekend emergency requests
  • Coordinates workshops and training for both in-service DCS staff and the Interpreting Community
  • Oversees DCS’ Disaster Response Interpreting (DRI) program

NON-ESSENTIAL JOB FUNCTIONS:

  • Submits recommendations and assists in the formulation of agency goals and objectives
  • Performs other duties as assigned

 

KNOWLEDGE AND ABILITIES:
Knowledge of:

  • American Sign Language, PSE, CASE and sign vocabulary used in professional settings
  • Code of Professional Conduct for Interpreters
  • Appropriate use of spoken and written English including spelling, vocabulary and grammar
  • Deaf Culture
  • Budgeting principles
  • Principles of leadership, management
  • Interpersonal skills: using tact, patience and courtesy
  • Record-keeping techniques
  • Analytical and problem-solving skills
  • Modern software applications such as Microsoft Office including Word, Excel, Access and PowerPoint

Ability to:

  • Coordinate, schedule and supervise personnel
  • Provide interpreting, transliterating and other support services to deaf and hard of hearing individuals in a variety of settings in order to facilitate communication among peers, instructors, staff and others
  • Convey abstract concepts and technical terminology in American Sign Language
  • Manage agency contracts
  • Communicate effectively both verbally and in writing
  • Understand the circumstances and needs of clients who are deaf or hard of hearing
  • Establish and maintain cooperative and effective working relationships with others
  • Understand and follow verbal and written instructions
  • Work independently with little direction
  • Plan and organize work effectively
  • Deliver training and workshops
  • Commute throughout San Diego County on a regular basis

QUALIFICATIONS:

Education

  • Bachelor’s degree in interpreting, business, human services, a related field of study or the equivalent
  • Course work in marketing and business management is preferred
  • Valid certification issued by the Registry of Interpreters for the Deaf required.

 

Experience

  • Minimum ten years of experience interpreting in a variety of settings
  • Two to four years supervisory experience is preferred

 

Benefits:
DCS offers a comprehensive employee benefits package that includes medical, dental, vision and life insurance. DCS also provides each employee the option to contribute to a 401 (k) retirement plan and flex medical savings plan.

Other Benefits
In addition to the benefits mentioned above, DCS offers:
Paid Personal Time
Paid Sick Leave
Paid Vacation Time
Paid Holiday

At-Will:
Employment with DCS is an “At-Will” relationship. DCS is an Equal Opportunity Employer.

Applications deadline: November 26, 2017

Submit resume/cover letter, and a recent copy of certification, if available, to:

Human Resources
Email: hr@dcsofsd.org

DCS offers a comprehensive benefits package which includes employer paid health, dental and vision coverage for the employee as well as paid holidays, personal days, sick days and vacation time. DCS also provides each employee the option to contribute to a 401 (k) retirement plan and FlexPlan (FSA).

DCS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at DCS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of DCS. No fee will be paid in the event the candidate is hired by DCS as a result of the referral or through other means.