Information & Referral Specialist/Medi-Cal Billing Administrator

POSITION: Information and Referral Specialist/Medi-Cal Billing Administrator
DEPARTMENT: Behavioral Health Department
ACCOUNTABILITY: Clinical Director of Behavioral Health Department
SALARY: $33,280 – $38,480

The Information and Referral Specialist/Medi-Cal Billing Administrator oversees the DCS headquarters front office lobby and provides back up support for data entry and billing for the Behavioral Health Department.

Information and Referral:

  • Assures lobby is clean and ready for clients at start of business each day. Unlocks and locks office at start of business, during lunch and at the end of the day
  • Greets visitors, staff and the general public in a professional, courteous manner maintaining a warm, welcoming office and facility
  • Determines nature of business and directs visitors to the appropriate department or person
  • Receives calls through multi-line phones using voice systems and video phone. Takes messages and pulls messages from the voicemail to distribute to staff in an accurate and timely manner
  • Provides information and referrals upon request and where appropriate. Updates and maintains resource listings for referrals
  • Responds to agency emails in a timely and courteous manner
  • Facilitates counseling appointments according to established procedure. Maintains an access log of clients seeking services and their disposition
  • Inputs and prints service statistics on a weekly and/or monthly basis as required
  • Coordinates and supervises volunteer services, including the recruiting, training and coordinating of volunteers. Delegates duties to volunteers to ensure smooth operations
  • Distributes incoming mail and prepares outgoing mail daily. Drops off outgoing mail at the mailbox each day before pick up
  • Administers the lending library. Duties include processing the loan of books and DVDs, collecting deposits and overdue fines and communicating with borrowers who have not returned library materials. Forwards cash to Accounting department for deposit on a daily basis
  • Maintains inventory and orders office and cleaning supplies weekly or as needed
  • Assures that business machines are in regular working order. Calls for service as needed, requested by Administrative/ Executive Team. Maintains a contact list of vendors and repairmen
  • Operates holiday drives and/or events through coordination or by recruiting responsible volunteers
  • Ensures front desk coverage during any absences, either by confirming with reliable volunteers or scheduling with DCS staff
  • Manages various agency projects, both temporary and on-going
  • Assists with revision and replenishment of forms as needed


  • Provides back up and support for all administrative aspects of Medi-Cal/Medicare billing including insurance claims, data collection, data entry and data management
  • Provides back up support for the billing of Medi-Cal/Medicare Mental Health billing in the Cerner electronic billing system
  • Provides back up support, data entry and maintenance of the county required outcome measures
  • Provides back up support, data input and typing, including the typing of claims, correspondence and Medi-Cal/Medicare billing
  • Provides back up support to compile data for and complete weekly and monthly billing reports from Cerner
  • Assists with chart audits and QI activities as requested by the Behavioral Health Department
  • Maintains confidentiality and privacy standards of client protected health information and other information and materials in accordance with agency policies and applicable regulations and laws including HIPAA
  • Assists with the maintenance of on-site contract files


  • Maintains tidiness and overall appearance of agency including but not limited to front desk, reception, community room, supply area and break rooms
  • Maintains and updates community bulletin boards in lobby area
  • Performs other duties as assigned


  • High School diploma or the equivalent
  • Some completed study in the area of business administration preferred


  • A minimum of six months to one year of clerical experience
  • Experience working at a social services agency or in a behavioral health facility, preferred
  • American Sign Language fluency and ability to communicate with a wide variety of communication styles and levels
  • Understanding and/or familiarity with Deaf and Hard of Hearing people and American Deaf Culture


  • Excellent Customer Service and ability to handle challenging clients and consumers in stressful circumstances
  • Problem solve and complete tasks using independent judgment, speed and accuracy
  • Prioritize projects effectively
  • Excellent telephone/videophone knowledge and etiquette
  • Extremely flexible and organized
  • Ability to work in a team-oriented, diverse environment
  • Ability to learn and retain office methods, rules and policies
  • Understand and carry out verbal/written directions
  • Read and write in English and knowledge of correct English usage, spelling, grammar and punctuation
  • Ability to accurately complete basic mathematical computations
  • Good understanding of modern software applications such as Microsoft Office including Word, Excel, Access, Outlook and PowerPoint, Windows and Internet Browser applications

Other Qualifications:

  • Must have reliable transportation and be able to arrive at work on time in order to prepare the lobby for opening each day

Must have reliable transportation and be able to arrive at work in time to ready the lobby for opening each day.
DCS offers a comprehensive employee benefits package that includes medical, dental, vision and life insurance. DCS also provides each employee the option to contribute to a 401 (k) retirement plan and flex medical savings plan.

In addition to the benefits mentioned above, DCS offers paid personal time and paid sick leave.

At-Will: Employment with DCS is an “At-Will” relationship.

DCS is an Equal Opportunity Employer.

Applications deadline: January 15, 2018

Submit resume/cover letter, and a recent copy of certification, if available, to:
Human Resources

DCS offers a comprehensive benefits package which includes employer paid health, dental and vision coverage for the employee as well as paid holidays, personal days, sick days and vacation time. DCS also provides each employee the option to contribute to a 401 (k) retirement plan and FlexPlan (FSA).

DCS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at DCS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of DCS. No fee will be paid in the event the candidate is hired by DCS as a result of the referral or through other means.